Terms & conditions

Blush & Brush is a trading name of Blush & Brush Ltd, registered in England and Wales, company number 17427700. Our address is Suite A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE. Contact us at sash@blushbrush.co.uk.

We are not currently registered for VAT, so no VAT is charged on your order.

All prices are in pounds sterling. We sell only in pounds — if your card is issued elsewhere, your bank will convert at its own rate and may add a fee of its own.

Payment is taken by Stripe at the time you order. Your contract with us is formed when we confirm your order on screen.

Prices can change, but never after you have paid. If we discover a genuine pricing error before dispatch we will contact you and offer to reprice or refund in full.

Discount codes: one per order. They have no cash value and can’t be added after you have paid.

If there’s a problem with a payment, please contact us before your bank. If you raise a chargeback without contacting us first, we will send your bank the details of your order or booking and these terms, and we may decline future orders and bookings from you.

We deliver across the United Kingdom. Standard orders arrive within five working days of your order (weekends and bank holidays are not working days). Next-day delivery orders placed before 12pm on a working day arrive the next working day; orders placed after 12pm, or at a weekend or on a bank holiday, arrive the working day after that.

Delivery is charged once per order, and standard delivery is free on orders of £75 or more before any discount; next working day delivery is always charged. Please make sure the address you give is correct — we cannot recover a box sent to an address you entered incorrectly.

Delivery times are estimates. Once your box is handed to the courier we can’t control when it arrives, and we are not responsible for courier delays. If your box is lost in the post or arrives damaged, tell us and we will replace it or refund you.

If anything in your box arrives broken or damaged, please email us photos within 48 hours of delivery so we can sort it quickly.

Because you are buying at a distance, you have 14 days from the day your box arrives to change your mind, for any reason and without giving one. You then have a further 14 days to send it back.

Tell us by emailing sash@blushbrush.co.uk. We will refund what you paid within 14 days of receiving the box back. That includes standard delivery, but not the extra cost of next working day delivery if you chose it. Return postage is at your cost unless the box was faulty or wrong.

Please return items unused and in a resaleable condition. We may reduce your refund to reflect any loss in value from handling beyond what a shop would allow.

This is in addition to your legal rights if goods are faulty, not as described, or unfit for purpose.

A ticket reserves a seat at a specific event, at a specific venue, on a specific date. Seats are limited and sold first come, first served.

Tickets are non-refundable and can’t be moved to another night. The paints and surfaces for every seat are bought and the venue is booked, so we can’t take a ticket back.

You can pass your ticket to someone else. From your account, any time before the event starts, you can give your booking to another person by entering their name and email address. We email them the ticket and it moves to their account; the whole booking goes with it. We don’t refund you or charge them — anything between the two of you is up to you. Please only give us the details of someone who is happy to receive the ticket.

Arriving late or not coming. The night starts at the advertised time and we can’t hold it for latecomers. There is no refund if you arrive late or don’t come.

Group bookings. Whoever makes the booking is responsible for passing the details, and these terms, on to everyone in their group.

Events booked for a specific date are excluded from the automatic 14-day cancellation right that applies to goods bought at a distance. The policy above is what applies to tickets instead.

If we cancel an event you will be offered a full refund or a seat on another night, whichever you prefer.

If we have to change the date, time or venue, we will tell you as soon as we can. If the new arrangement does not suit you, you may cancel for a full refund whatever notice has been given.

What counts as a change. A new date, a new venue, or a start time put back by more than an hour so that you can’t arrive until later than planned. A delay of an hour or less is not a change. A cancellation means the night does not go ahead at all.

Please expect to be painting within 30 minutes of arriving.

Paint nights are held at partner venues, and you are subject to the venue’s own house rules while you are there.

We do not sell alcohol.Where a night lists a drink as included, it is bought from the venue’s bar on your behalf and served by the venue, which is responsible for serving it lawfully. Any further drinks are yours to buy from the venue.

At venues without an alcohol licence, the included drink will be a non-alcoholic one. Any alcohol offered at those venues is a goodwill gesture, is not part of your ticket and is not guaranteed.

Anyone drinking alcohol must be 18 or over and may be asked for identification.

Guests under 18 are welcome at events described as suitable for them, accompanied by an adult.

Please dress for painting. Paint can mark clothing permanently and we cannot accept responsibility for damage to what you choose to wear.

We or the venue may refuse entry to, or ask to leave, anyone who has had too much to drink, is abusive to staff or other guests, or whose behaviour spoils the evening for others or puts anyone at risk. There is no refund if this happens.

If you are abusive to us, in person, in messages or online, we may cancel your bookings and decline future ones.

Our paint nights are not guided. There is no instructor leading the room: you paint your own design at your own pace. Free step-by-step guides are available online if you would like something to follow.

You are responsible for anything you break or damage at the venue, and the venue may charge you for it. We are not responsible for belongings lost or damaged on the night.

We may take photos at our nights to use on our website and social media. If you would rather not be in them, just tell us.

Our paints are acrylic. If you have any skin sensitivities or allergies, please tell us before the night. Food and drink are the venue’s responsibility.

Boxes contain paints, brushes, palettes, water cups, your chosen surfaces and a guide card. They do not contain alcohol.

Paints are non-toxic but are not food safe. Painted glassware and crockery are decorative: please do not paint any surface that food or drink will touch, and hand wash rather than putting items in a dishwasher.

Keep paints away from children under three. The exception is the child-safe handprint paint that comes with bauble boxes.

Surfaces and colours may differ slightly from the photos on our site. A box is not a guided session; free step-by-step guides are available online if you would like something to follow.

How your piece turns out depends on you, so we can’t offer a refund because you are unhappy with your own painting.

If something goes wrong, email sash@blushbrush.co.uk and we will do our best to put it right.

These terms are governed by the law of England and Wales.

Nothing in these terms affects your statutory rights. How we handle your personal information is set out in our privacy policy.